- Where are the servers located?
- Turkey or Europe, your choice. For projects handling personal data the location is a compliance decision and is written into the contract. If you prefer on-premise, the server can sit in your own building while setup and management stay with us.
- Can you migrate our project from its current provider?
- Yes, we run the migration. An inventory comes first — application, database, uploaded files, scheduled tasks, email and DNS records — then the new environment is built in parallel, tested, data synced last and DNS switched with a lowered TTL. No visitor-facing downtime is planned.
- We only have a code repository — can you get it live?
- Yes, this is one of the things we do most often. Runtime, dependencies, database and migrations, environment variables, background jobs, scheduled tasks, log collection and a deployment pipeline are all set up. You are left with a setup where pushing code ships a version.
- How do backups and restores work?
- Database and file backups run periodically, encrypted, stored separately from the server. Frequency and retention are agreed with you. Most importantly, restores are tested periodically and the result is reported.
- Are SSL certificates and domain management included?
- Included: certificate installation and automatic renewal, DNS record management and domain renewal tracking. Domain ownership stays with you — we manage it only as an authorised party.
- What happens when the site goes down?
- The monitoring alert reaches us directly and in most cases work begins before you notice. If needed we roll back to the previous version. A short report follows: what happened, how long it lasted, and what was done so it does not repeat.
- What if our traffic grows?
- Monitoring data shows which resource is saturating. Often the bottleneck is the database rather than the CPU, and adding an index is cheaper and more durable than a bigger machine. Where capacity is genuinely needed, the options and the cost difference are stated in advance and the decision is yours.
- Can we access the server ourselves, and what happens if we leave?
- Access details and configuration are yours, and your own team can connect. In jointly managed setups we open separate accounts so changes stay traceable. On leaving, the server image, data backup, configuration files and deployment scripts are handed over, and we support the migration.