Are you tied to a particular vendor?
No. Most enterprise-grade routers and switches share the same concepts: VLANs, trunking, aggregation, spanning tree, priority rules. Command syntax differs between vendors; the design decisions do not. We prefer to work with whatever hardware you already own. If new equipment is needed, we hand over the selection criteria in writing — port count, PoE budget, vendor support horizon, management interface — and leave the decision to you. Locking into a single vendor has a cost too, and that is worth discussing up front.
Who keeps the configuration files?
You do. The configuration repository belongs to you, and we hold access to it. If our paths separate at any point, the complete configuration of your network, its change history and its documentation stay with you. We put this in the contract. We do not think a working model that holds configuration hostage is defensible; a provider should earn its value by doing the work well, not by withholding knowledge.
Will there be an outage during changes?
Some changes can be applied without interruption: adding a VLAN, writing descriptions, adjusting monitoring. Others unavoidably cause a short outage: device reboots, trunk reconfiguration, a spanning tree root change. We state in advance which category each planned change falls into and move the disruptive ones into an out-of-hours window. We also give a written duration estimate; if the work does not finish inside the window, the rollback plan takes over.
Is our older hardware supported?
From a configuration standpoint, usually yes — older devices can still be managed and brought under templates. The real question is whether they still receive security patches. A device past vendor end-of-support cannot be updated when a new flaw appears, and that risk cannot be closed by configuration. We keep these devices on a separate list and report the risk they carry along with replacement priorities. Replacing all of them at once is unrealistic for most organisations, so we order the work by risk.
Do you work remotely or on site?
Both. Configuration, monitoring, firmware updates and most fault diagnosis run remotely. Work that requires physical presence is separate: initial installation, cabling and labelling, patch panel tidy-up, hardware replacement and physical mapping. We work on site around Alanya and Antalya; across Turkey we manage remotely and, when hands-on work is needed, proceed through a planned visit or in coordination with a local team.
What is your response time in an emergency?
It is stated in the contract and its scope is agreed beforehand. The distinction we draw is this: an outage affecting an entire location and a problem affecting one user are not equally urgent. During an outage a remote session starts immediately; if the cause is configuration, rollback takes minutes, and if it is a hardware failure, spare equipment and an on-site visit take over. This is why we recommend keeping spare hardware for critical devices — procurement time, not diagnosis, is usually what sets the real response duration.
How does pricing work?
There are three lines. The first is takeover and documentation: inventory, mapping and template authoring. This is one-off and fixed-fee, scoped by how undocumented the current network is. The second is project work: new deployments, segmentation, hardware replacement. Those are quoted separately with a defined scope. The third is ongoing management: drift detection, firmware calendar, configuration backup, monitoring and incident response, billed as a monthly service fee. If hardware is required it appears as a separate item.
Our network has no documentation at all — where do we start?
That is the most common starting point we see, and it is not a problem. The first job is inventory: which device is where, which version it runs, what is connected to which port. Then the logical map: VLANs, address blocks, routing. We change nothing during this phase and only record — because changing what you do not yet understand is the most expensive mistake available. When documentation is finished you hold a diagram, an inventory and a configuration repository. Improvement proposals come after that, ordered by risk.