Service · Outsourced IT

Outsourced IT support

Employing a full-time computer engineer or developer is expensive. The need is real all the same: machines break, patches slip, the network slows down, backups go unchecked. Get the engineering without the headcount — from a team that already knows your systems and answers when you call.

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Remote + on site
delivery model
Fixed 12 months
contract price
Network + server
monitoring
Custom software
in scope
Scope

What is in the package?

Everything below is standard scope. Businesses that want a deep security review add a cyber security assessment as a separate line item, and process-specific applications come from the same team through our custom software practice.

2 minutes · 4 questions

Is outsourced IT support right for you?

Four questions about how things are handled today. If we do not see a need, we will say so.

How many computers and devices are in use at the office?

Question 1 / 4

How many computers and devices are in use at the office?
Comparison

Headcount cost, or a package?

The question is not whether you need IT support — you already do. The real question is whether you meet that need by adding someone to payroll or by contracting a team. Here are both sets of line items, side by side.

Option A

Employing a full-time engineer

Salary alone is not the cost. Adding an engineer to payroll brings all of the following at once:

  • Gross salary — A market-rate computer engineer’s monthly pay, plus an annual raise cycle on top of it.
  • Employer contributions and statutory costs — Social security, taxes and severance provisions stack on top of the salary as a fixed load.
  • Equipment and workspace — Laptop, second monitor, software licences, a desk and connectivity — all paid before the first day of work.
  • Annual leave and sick days — "Who covers the systems while they are away" is a question that comes back every single year.
  • Hiring process and time to hire — Posting, screening, technical interviews and an offer take weeks — and the need goes unmet for all of them.
  • Training and certification — Networking, servers and security are separate disciplines. Keeping one person current in all of them is its own budget line.
  • Attrition risk and knowledge loss — When the only person who knows the setup leaves, the passwords, the reasoning and the history leave with them.

Option B

Working with a package

The same need, through one contract and one line item. The employer-side administration leaves your desk:

  • Cost fixed for the year — A single line that does not move for the contract year. Easy to budget, no mid-term increase.
  • Team continuity — You are not tied to one person. When someone is away, another engineer who already knows your systems continues.
  • Multiple specialisms — Network, server, security and software under one contract — each handled by the person who does that work.
  • No leave or sickness gaps — Continuity of service is our responsibility. Staffing cover leaves your agenda entirely.
  • Software development included — When a custom application is needed, you do not go shopping for another vendor; the same team writes it.
  • Scope flexes with need — If your device count grows or shrinks, scope is recalculated at the year-end review. You do not carry capacity you are not using.
  • Inventory and access stay yours — Documentation, credential vault and inventory belong to you throughout. Leaving never means losing the knowledge.

We deliberately publish no figures on this page. Every business has a different device count, server situation and response expectation; a number read off a web page will not match your table. We have named the line items openly above — the amount comes in a quote prepared for your business once the inventory is done.

Contract model

Fixed for 12 months · no surprise renewal

IT support is not a one-off job but a maintenance relationship that depends on continuity, so the service runs on a 12-month agreement: scope and price are written down at the start, stay unchanged through the year, and are reviewed together at the end of it. The value of the term is not a discount but accumulation — a team that knows your systems and a settled preventive maintenance calendar bring fault volume down as the year goes on.

Scope

Fixed in the contract

Which machines, servers and services are covered is written down alongside the inventory produced in the first week.

What is included never becomes a mid-year argument. Anything outside that scope is quoted separately before the work starts.

Price

Unchanged through the year

For businesses budgeting on a yearly horizon that do not want a new line item appearing mid-term.

The agreed fee stays fixed for all 12 months. We do not raise it in-year and we do not send inflation-adjustment invoices.

Renewal

Reviewed together at year end

For businesses that want a proper year-end review of the inventory, the fault history and the real workload.

Scope and price are reviewed together and signed again. It is not an auto-extending commitment — continuing is your decision.

How is the price set?

Device count, whether servers are involved, on-site visit frequency and the target response time. Custom software development is added to scope separately if you need it. We do not publish a list price; the quote is built from the inventory and stays fixed for the whole contract year.

Remote and on site together

On-site visits around Alanya and Antalya, remote support across Türkiye. Hardware replacement and cabling happen in person; most server, network and software work is resolved remotely. If you also need guest Wi-Fi, a firewall and lawful logging, our hotspot and firewall service can be combined into the same package.

Process

Rollout in five steps

The support line opens on day one and the inventory is finished in the first week. The output of every step is given to you in writing.

  1. 01

    Inventory

    Devices, software, licences, network topology and the current backup state are all recorded. A copy of that inventory is handed to you.

  2. 02

    Monitoring setup

    Servers, network equipment and critical services are put under monitoring. Thresholds and alert channels are agreed together.

  3. 03

    Preventive maintenance calendar

    Patch windows, disk and backup checks and licence renewal dates go on a calendar. Routine work happens without waiting for a ticket.

  4. 04

    Support line and response

    Your staff raise requests through one channel. Every request is logged, and the target response time is written into the contract.

  5. 05

    Monthly report and improvement

    Tickets raised, recurring faults, backup verification results and recommended improvements are collected in a single report.

FAQ

Frequently asked

From how many machines does outsourced IT support make sense?

Even at single-digit device counts the maintenance, patching and backup-checking load is real; the difference is that it is usually carried by whichever employee is best with computers, at the expense of their actual job. Cost per device falls as the estate grows, and once servers and networking are involved the package almost always lands below the cost of a hire.

Do you come on site, or is everything remote?

Both. We visit on site around Alanya and Antalya and provide remote support across Türkiye. Hardware replacement, cabling and new device setup are done in person; most software, server and network configuration is resolved remotely. Visit frequency is defined inside the package.

What is your response time in an emergency?

The target response time is set by package and written into the contract — we do not work on verbal promises. Shorter options exist for faults that stop production or sales. Which systems count as critical is marked together during the inventory stage.

What drives the price, and how long does it stay fixed?

Four things: device count, whether servers are involved, on-site visit frequency and the target response time. Custom software development, if you need it, is added to scope separately. We do not publish a figure on this page; the quote is prepared for your business from the inventory. The service runs on a 12-month agreement: the agreed fee does not change during the year, and at the end of it scope and price are reviewed together and signed again.

How long before you know our systems?

The inventory is produced in the first week: devices, software, licences, network topology and backup state. That inventory is handed to you too. Through the first month, incoming requests reveal the habits and the business-critical processes; from the second month most requests are handled without relearning the environment.

The contract is annual — can we end it early?

Yes. The annual term exists to hold the price steady, not to lock you in; the exit terms are discussed in the first meeting and written into the contract. The inventory, documentation, passwords and all access credentials are handed over in every case — we never end up as the only party that knows how your setup works. We do not build lock-in; a client should be kept by the service, not by the contract.

Will you work alongside our existing IT staff?

We will, and often do. Your internal person handles day-to-day user support while we take on the specialist side: servers, networking, security patching and backup verification. The split of responsibilities is written into the contract, so nobody is unclear on who owns what.

Project inquiry

Tell us about your project

Fill in the form and we will get back to you within 1 business day on the channel you choose. Your details are used only for this conversation.

Outsourced IT support — engineering without the headcount

A full-time engineer is expensive; the need is real

For most businesses a full-time computer engineer or developer is not affordable once salary, social contributions, equipment, leave and hiring time are added up. The need does not disappear either — machines break, software goes unpatched, networks slow down, backups go unverified.

Outsourced IT support fills that gap. You get as much engineering as you need without carrying headcount, plus a number to call and a team that already knows your systems.

Scope and delivery

Hardware maintenance, software installation and licence tracking, network monitoring, server monitoring and backup verification, security patch management and a user support line are all in standard scope. Where needed we also build software specific to your business.

Service is delivered remotely and on site. Packages run monthly, quarterly, half-yearly and annually; price depends on device count and scope.

Frequently asked questions

From how many machines does this make sense?
Maintenance and monitoring overhead is real even in single-digit device counts. Cost per device drops as the estate grows.
Do you come on site?
Yes. On site around Alanya and Antalya, remotely across Türkiye. Visit frequency is defined in the package.
What is the response time in an emergency?
Response time is set by package and written into the contract. Shorter options exist for critical systems.
What drives the price?
Device count, whether servers are involved, on-site visit frequency and response time.
How long before you know our systems?
An inventory is produced in the first week: devices, software, licences, network topology and backup state. That inventory is handed to you too.
Can we exit early?
Yes. Inventory, documentation and access credentials are handed over in every case — we do not build lock-in.